These Terms of Service ("Terms") govern your use of noursky.com, the NourSky client platform at app.noursky.com, and the services NourSky ("NourSky", "we", "us") provides. By signing a proposal or order, or by using the platform, you agree to these Terms. If you accept them on behalf of a company, you confirm that you are authorised to bind it.
1. Services
NourSky provides AI employees, CRM and automation systems, websites and funnels, and related brand and content services. The scope, deliverables, timeline and fees of each engagement are set out in a proposal, order form or statement of work (an "Order"). If an Order conflicts with these Terms, the Order prevails for that engagement.
Work outside the agreed scope is quoted separately and starts only after your written approval.
2. Accounts and access
- Provide accurate information and keep it up to date.
- Keep login details confidential. You are responsible for activity under your account and the accounts of your users.
- Tell us promptly about any unauthorised access.
We may suspend access that we reasonably believe is compromised or is being used in breach of these Terms.
3. Fees and payment
- Fees, billing periods and payment dates are set out in your Order.
- Subscriptions renew automatically for the same period unless cancelled before the renewal date, as described in your Order.
- Usage-based charges — such as SMS, calls, WhatsApp conversations, email volume and AI usage — are billed according to actual use where your Order provides for them.
- Prices exclude taxes, which are added where applicable.
- If a payment is overdue, we may suspend the services after giving you notice. Suspension does not cancel amounts already due.
- Except where your Order or the law says otherwise, fees already paid are non-refundable.
4. Acceptable use
You must use the services lawfully. In particular, you must not:
- message people who have not given the consent the law requires, or break anti-spam, electronic commercial communication or telemarketing rules, or the policies of WhatsApp, Meta and other channels;
- upload or send content that is unlawful, misleading, infringing, abusive or harmful;
- attempt to break, overload or bypass the security of the platform, or to access other clients' data;
- copy, resell or reverse engineer the platform, except where the law expressly allows it or we agree in writing.
Messaging channels may restrict or block numbers and accounts that break their policies. We are not responsible for such actions by third parties.
5. Your data
You own the data that you and your customers put into the platform ("Client Data"). You allow us to host, process and transmit Client Data only to provide, secure and support the services. You are responsible for having a lawful basis for, and giving the required notices about, the Client Data you collect.
Our Privacy Policy explains how we handle personal information. Where the law requires it, we will sign a data processing agreement with you.
6. AI features
AI features generate responses and actions automatically and can make mistakes. You decide how they are configured, including what they may commit to on your behalf, and you are responsible for the messages sent and decisions made through your account.
Unless an Order says otherwise, we do not guarantee specific business results such as leads, sales or revenue.
7. Third-party services
The services rely on third-party providers such as messaging, social media, payment, calendar and email services. Their availability, pricing and terms are outside our control, and they may change or suspend features at any time. We are not liable for the failure or change of a third-party service, but we will make reasonable efforts to help you adapt.
8. Intellectual property
NourSky keeps all rights in its platform, software, templates, automations, methods and know-how, including anything we created before or independently of your engagement.
Once you have paid in full, you own the deliverables made specifically for you — such as your website content, copy and brand assets. This excludes our pre-existing materials and third-party components, which we license to you for use with those deliverables. Unless you tell us otherwise in writing, we may name you as a client and show non-confidential work in our portfolio.
9. Confidentiality
Each party will keep the other's non-public business information confidential, use it only for the engagement, and protect it with reasonable care. This does not apply to information that is public, already known to the receiving party, independently developed, or required to be disclosed by law.
10. Availability and support
We make commercially reasonable efforts to keep the platform available and to respond to support requests within the times set out in your Order. Planned maintenance and events outside our reasonable control may cause interruptions. No specific uptime level is guaranteed unless an Order says so.
11. Term, suspension and termination
- Each Order runs for the term it states.
- Either party may terminate an Order if the other seriously breaches these Terms and does not fix the breach within 14 days of written notice.
- We may suspend the services immediately where needed to prevent harm to the platform, other clients or third parties, or to comply with the law.
- When an Order ends, your access ends. If you ask within 30 days, we will help you export the Client Data that the platform allows to be exported. After that, we may delete it.
12. Disclaimers and limitation of liability
Except as expressly stated in these Terms or an Order, the services are provided "as is" and "as available", and we disclaim all other warranties to the extent the law allows, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
To the extent the law allows, neither party is liable for indirect, incidental or consequential losses, or for loss of profit, revenue, data or goodwill. Each party's total liability arising from these Terms or an Order is limited to the fees you paid to NourSky under that Order in the twelve (12) months before the event giving rise to the claim.
These limits do not apply to your payment obligations, to breaches of section 4 (Acceptable use), or to liability for gross negligence, wilful misconduct or any other liability that cannot be limited by law.
13. Indemnity
You will defend and indemnify NourSky against third-party claims arising from Client Data, the messages you send through the services, or your breach of these Terms or the law.
14. Governing law and disputes
These Terms are governed by the laws of the Republic of Türkiye. The parties will first try to resolve any dispute in good faith. If that fails, the courts and enforcement offices of Istanbul (Çağlayan) have exclusive jurisdiction, unless mandatory law gives you the right to bring a claim elsewhere.
15. Changes and contact
We may update these Terms from time to time. We will give clients reasonable notice of material changes, which apply from the next renewal of your Order unless you agree to them earlier. The "Last updated" date at the top shows when these Terms last changed.
For questions about these Terms, email info@noursky.com or use our contact page.