This Privacy Policy explains how NourSky ("NourSky", "we", "us") collects, uses and protects personal information when you visit noursky.com, use our client platform at app.noursky.com, or work with us.
1. Who we are and what this covers
NourSky builds AI employees, CRM systems, automations and websites for businesses. This policy covers:
- Our website — noursky.com and its forms, such as demo requests, contact forms and calculators.
- Our client platform — app.noursky.com and the accounts we create for our clients and their team members.
- Our communications — email, WhatsApp, SMS, calls and meetings with prospects and clients.
It does not cover websites, funnels or forms that our clients publish for their own customers. Those are governed by each client's own privacy policy.
2. Information we collect
Information you give us. Your name, email address, phone number, company name, job title, and anything you write in a form, message or meeting — for example when you request a demo or contact us.
Account information. If you use app.noursky.com, we process your login details, profile, role and permissions, and a record of activity in the account (such as sign-ins and changes) for security and support.
Technical information. IP address, browser and device type, pages visited, referring page and timestamps, collected through server logs, cookies and similar technologies.
Communications. Emails, chat and WhatsApp messages, and — where you have been told and the law allows — call recordings.
Billing information. Invoicing details and payment status. Card payments are handled by our payment providers; we do not store full card numbers.
3. How we use it
We use personal information to:
- respond to enquiries and demo requests, and prepare proposals;
- set up, operate, maintain and support the services you order;
- send service, security and billing messages;
- keep the platform secure, prevent fraud and abuse, and troubleshoot problems;
- improve our website and services;
- send marketing where you have agreed to it or the law otherwise allows — you can opt out at any time;
- meet our legal, tax and accounting obligations.
Depending on the situation, we rely on one of these legal grounds: performing a contract with you or taking steps before entering one; our legitimate interests in running and securing our business; your consent; or compliance with a legal obligation. These correspond to the grounds recognised under Türkiye's Personal Data Protection Law No. 6698 (KVKK) and, where it applies, the EU General Data Protection Regulation (GDPR).
4. Data we process for our clients
Our clients use the platform to manage their own contacts, conversations, appointments and sales opportunities. For that information, the client is the data controller and NourSky acts as a data processor — a service provider acting on the client's instructions.
We process client data only to provide, secure and support the services, as instructed by the client and under our agreement with them. If you are a customer of one of our clients and want to exercise your privacy rights, please contact that business directly. We will help them respond.
5. AI features
Some services, such as the AI Employee, read incoming messages and generate replies or actions — for example qualifying a lead, booking an appointment or updating a CRM record. The client configures what the AI may and may not do, and can review its conversations at any time.
To deliver these features, message content is processed by the AI and cloud providers that power them, only as needed to provide the service. AI-generated output can be inaccurate, so clients remain responsible for how it is used.
6. How we share information
We do not sell personal information. We share it only with:
- Service providers that help us run our business — cloud hosting and CRM infrastructure; email, SMS, WhatsApp and voice providers; payment processors; analytics and AI providers — under contracts that limit how they may use the data;
- Professional advisers such as accountants and lawyers, under a duty of confidentiality;
- Authorities when the law requires it, or to protect our rights, our clients or others;
- A successor if our business is merged, acquired or reorganised, subject to this policy.
7. International transfers
Our providers may process data in countries other than your own, including outside Türkiye and the European Economic Area. Where the law requires it, we rely on appropriate safeguards for these transfers, such as standard contractual clauses or other mechanisms permitted under KVKK and GDPR.
8. How long we keep data
We keep personal information only as long as needed for the purposes above. For prospects, that is while a conversation is active and a reasonable period afterwards. For clients, it is the length of the engagement and afterwards as required for legal, tax and accounting purposes.
When a client relationship ends, client data is deleted or returned within a reasonable period, unless the law requires us to keep it.
9. Security
We use technical and organisational measures appropriate to the risk, including encrypted connections (HTTPS), access controls and role-based permissions. No system is completely secure, so please use a strong, unique password and tell us promptly if you suspect unauthorised access to your account.
10. Your rights
Depending on where you live, you may have the right to:
- know whether we process your data and receive a copy of it;
- have inaccurate data corrected;
- have data deleted, or its use restricted;
- object to processing, including for direct marketing;
- receive your data in a portable format;
- withdraw consent at any time, without affecting processing that took place before.
To make a request, email info@noursky.com. We may need to verify your identity, and we will reply within the time the law requires. You can also complain to your data protection authority — in Türkiye, the Personal Data Protection Authority (KVKK).
11. Cookies and marketing messages
Our website uses cookies that it needs in order to work, and may use analytics and preference cookies to understand how it is used. You can block or delete cookies in your browser settings, although parts of the site may not work without them.
You can unsubscribe from marketing emails using the link in any email, and from WhatsApp or SMS marketing by replying STOP or by telling us.
12. Children
Our services are for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 18.
13. Changes and contact
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed, and we will tell clients about material changes.
For questions or requests, email info@noursky.com or use our contact page.